iConnect OPC is a leading BPO company headquartered in Canada and addition satellite offices world wide. Our Company provides a blend of functional expertise and process capabilities to offer you a variety of call centre options. Our solutions help you to maintain a high level of customer service, increase efficiency, create a competitive advantage, control / save costs and increase profitability.
Our end-to-end contact center solutions includes modern ways of communication channels to enhance customer satisfaction and increased profitability.
Backend Support
Our back-end support solutions help you stay focused on core businesses while we handle entire data processing and data management.
Process Optimization
Our process optimization techniques include “Total Quality Management” that helps your business to eliminate errors and speed up the service delivery to end users.