What is Business Process Outsourcing?
It generally means subcontracting or outsourcing some business operations to a third party. It mainly consists of customer related services like marketing and technical help but has grown to include back office functions. It may also be used in reference to a contact center and is broken down into two segments, inbound and outbound calls.
What are the benefits of outsourcing?
BPO allows for reduced costs and greater efficiencies. It creates pathways for increased flexibility and allows for more sophisticated and streamlined processes.
What types of services do you offer?
We offer various services o support your business, from inbound to outbound support as well as back office support.
How much will it cost?
We offer competitive rates depending on the scope of work. The costs will vary depending on the services needed but will surely be cost efficient. Please contact us for a free quote!
Where are your representatives from?
We have representatives in our headquarters in Red Deer, AB, Canada and the Philippines.
Am I able to speak with my representatives before hiring?
Absolutely! We can set up meetings for you to know our representatives. You may involve yourself in the selection and training process or you are welcome to leave the hiring and onboarding process with our team.
What if one of my representatives is not meeting expectations?
We will have agreed upon performance metrics. All representatives will have performance reviews and appropriate action will be taken if necessary. Constant progress monitoring and proper guidance will also be provided to each one of them.
Will customers or clients know that my calls are going to or are from another country?
No, we use the newest technology that can match any area code, private, or toll-free number of your choosing.
Will my representative be working for multiple clients?
It depends on the service that you have requested and the amount of manpower required to fulfill that service.