Outperform with our Business Process Management (BPM) solutions
OUR SERVICES
BPM has become an integral part for business to streamline processes and achieve financial goals. It has become a proven strategy for global businesses. iConnect OPC offers industry specific services to give your business an edge over the competition.
- 24×7 inbound support available using multiple platforms – voice, email and live chat
- Customer inquiries, after sales and technical support
- Escalations and complaints management
- Customer Care
- Sales and telemarketing
- Lead generation
- Debt and credit collections
- Surveys
- Customer Care
- Data entry processing
- Bookings and reservations
- Marketing and promotional support
- Application processing
- Financial services (Billing, Invoicing, Payroll)
Outbound Telemarketing Campaigns
Virtual Assistance
Level 1 & Level 2 Help Desk/Technical Support
Credits & Collections
Monthly Billing and Back Office Processing
Appointment Setting
Order Confirmations
Data Base Entry
Accounts Receivable
Payment Processing
Claims Processing
Payroll Management
24/7 Service
Reporting and Performance Analysis
Chat/Email